Shipping Policy
Thank you for shopping with Drapedesi. We are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy carefully to understand how and when your orders will reach you.
1. Order Processing Time
- Orders are typically processed within 1-3 business days after confirmation.
- Custom or made-to-order products may require additional processing time, which will be mentioned on the product page.
- Orders are not processed on Sundays or public holidays.
2. Shipping Time & Delivery
Domestic Shipping (India)
- Standard Delivery: 2-9 business days, depending on your location.
- Delays may occur during peak seasons, sales, or due to unforeseen circumstances such as natural calamities or logistical disruptions.
International Shipping
- Delivery timelines vary by destination, generally ranging between 7-21 business days.
- You are responsible for any customs duties, taxes, or import fees applicable in your country.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value.
- Free shipping may be offered on select products or promotional offers — please refer to product details or banners for eligibility.
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS.
- Please note, tracking updates depend on the shipping partner, and in some cases (e.g., India Post), delays in tracking information may occur.
5. Incorrect Address or Delivery Failure
- Please ensure your shipping address is complete and accurate.
- Drapedesi is not responsible for delays or losses due to incorrect or incomplete addresses.
- If a package is returned to us due to incorrect address or failed delivery attempts, reshipping charges will apply.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery with photo/video proof.
- We will assist in raising a claim with the shipping provider and provide replacements or compensation as applicable.
