Refund Policy

At Drapedesi, customer satisfaction is our top priority. We take great care to deliver quality products that meet your expectations. Please read our refund policy carefully to understand how refunds are handled.

1. Eligibility for Refunds

Refunds are only applicable in the following cases:

  • You received a damaged or defective product.
  • You received the wrong item.
  • Your order was lost in transit and confirmed as undelivered by the shipping partner.

To be eligible for a refund:

  • You must notify us within 7 days of delivery.
  • You must provide clear photo or video proof of the issue.
  • The item must be unused, in its original condition, and with tags intact.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Minor color or size variations due to screen display differences.

  • Custom-made, personalized, or made-to-order products (unless defective).

  • Incorrect shipping information provided by the customer.

  • Size-related issues (Please refer to our size chart before ordering).

  • Delays caused by courier partners, weather, or unforeseen circumstances.

3. Refund Process

  • Once your refund request is approved, the refund will be credited within 7-10 business days.

  • Refunds will be issued to your original payment method (Credit/Debit Card, UPI, Bank Transfer, etc.).

  • In some cases, we may offer store credit instead of a direct refund, based on your preference.

4. Return Shipping for Defective Products

  • If the product is eligible for return due to defect or incorrect item received, Drapedesi will arrange the reverse pickup or reimburse reasonable return shipping charges if pickup is unavailable.
  • We only offer a return option and do not provide product exchanges.

5. Order Cancellations

  • Orders can be cancelled only before processing begins.

  • Once the order is in production or shipped, cancellations are not possible.

6. Contact Us for Refund Requests

If you believe you are eligible for a refund, please contact us with your order details:

📧 Email: drapedesishop@gmail.com